b9bd Privacy Policy

1.1 Information You Provide Directly

When you register with b9bd or use our services, you provide the following information yourself:

• Full name (legal name)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport number (where identity verification is required)
• Payment-related information (bKash, Nagad, Rocket or Upay account)
• Current address

1.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and time of visit
• Referral URL (where you came from before reaching our site)
• Login session and transaction history
• Information collected through cookies and similar tracking technologies

1.3 Verification Information

To ensure responsible gaming and maintain account security, we may collect the following verification information:

• Photo ID (copy of national ID card, driving licence, or passport)
• Proof of address document
• Proof of ownership of payment method
• Any additional documents required for age verification

This information is used solely for identity verification and security purposes, and is stored in encrypted form.

2.1 Service Delivery and Operation

• Creating, managing, and maintaining accounts
• Processing deposit and withdrawal transactions
• Ensuring access to gaming services
• Providing bonuses and promotions
• Managing VIP membership

2.2 Security and Protection

• Identity verification and fraud prevention
• Detecting unauthorised access
• Ensuring account security
• Monitoring suspicious activity
• Anti-money laundering

2.3 Communication and Support

• Managing 24/7 live chat support
• Sending transaction and account-related notifications
• Communicating important updates and changes
• Requesting participation in surveys related to service improvement (optional)

2.4 Service Quality Improvement

• Monitoring and improving platform performance
• Analysing user experience
• Developing new features and services
• Resolving technical issues

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

3.2 What Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the site — login sessions, security tokens.
• Functional cookies: Remember your language preferences and settings.
• Analytics cookies: Monitor site usage so we can improve our services.
• Performance cookies: Help with page load times and error detection.

3.3 Cookie Control

You have control over accepting or rejecting cookies through your browser settings. However, please note that disabling essential cookies may affect some core functionality of the site and may cause issues when logging into your account.

4.1 Technical Protection

• SSL (Secure Socket Layer) encryption — on all data transfers
• Data storage with 256-bit AES encryption
• Firewall and intrusion detection system
• Regular security audits and penetration testing
• Two-Factor Authentication option
• Secure password hashing

4.2 Organisational Protection

• Only authorised personnel can access personal information
• All staff operate under confidentiality agreements
• Regular data protection training provided
• Data access logs maintained

4.3 Data Breach Response

In the event of a data breach, b9bd will take the necessary steps promptly. Affected users will be notified as quickly as possible and all necessary measures will be taken to minimise harm.

5.1 Service Provider Partners

We work with trusted technology and service providers who assist in operating our platform. Only the information needed for them to deliver their specific service is shared with these partners, and they operate under strict confidentiality agreements.

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification services
• Cloud hosting and IT services
• Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, and others)

5.2 Legal Obligations

In cases of court orders, lawful requests from law enforcement agencies, or other legal obligations, we may disclose information in compliance with applicable law. In such circumstances we provide only the minimum information necessary.

5.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. In such cases we will notify you in advance, and the new company will also be obliged to adhere to the same privacy standards.

6.1 Right to Access Your Information

You may request from us at any time what information we hold about you. We will provide you with a complete report within 30 working days.

6.2 Right to Correct Your Information

If there are any errors or gaps in your information, you can contact us to have them corrected. Ensuring accurate information is in our shared interest.

6.3 Right to Delete Your Information

After closing your account, you may request deletion of your personal information under certain conditions. Please note, however, that some information is required to be retained for a specified period due to legal obligations.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can contact our support team at any time to request this be stopped. However, important account-related notifications (transaction confirmations, security alerts) will always be sent.

b9bd is strictly a platform for users aged 21 and above only. Under no circumstances do we knowingly collect any personal information from minors or allow them to use our services.

Age verification is mandatory at the time of registration. If we learn that someone under the age of 21 has created an account, that account will be closed immediately and all collected information will be deleted.

If you find out that a minor is using our platform, please contact us: [email protected]

8.1 Active Accounts

We retain all your information for as long as your account remains active. This information is necessary for service delivery, security assurance, and legal compliance.

8.2 After Account Closure

Even after an account is closed, certain information is retained for a specified period due to legal obligations:

• Financial transaction records: minimum 5 years
• Identity verification documents: minimum 5 years
• Communication logs: 3 years
• Cookie and browsing data: deleted immediately upon account closure

After the specified period has ended, data is securely destroyed.

Your financial information deserves the highest level of protection. b9bd processes payments through bKash, Nagad, Rocket, and Upay. These payment gateways use their own high-standard security protocols.

We do not store any full card numbers or mobile banking PINs. Payment information is used only in encrypted form during transaction processing.

• Minimum deposit: ৳300 (for each payment method)
• Minimum withdrawal: ৳1,000
• Withdrawal processing time: 10–45 minutes

All financial transactions are monitored by a fraud detection system.

b9bd may update or revise this privacy policy from time to time. The date of each change will be displayed at the top of the page as "Last Updated".

For significant changes, we will notify you by email. Continued use of the platform after a policy change will be considered your acceptance of the revised policy.

We recommend that you visit this page regularly to stay informed about the latest privacy policy.